Shipping Policy
This Shipping Policy applies to purchases made through the Dwellvero website and should be read with our Terms of Service and Return & Refund Policy.
1. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Processing may take longer during peak periods, public holidays, payment or address verification, unexpected inventory changes, or other operational issues.
We send a shipping-confirmation email after your order is dispatched.
2. Shipping Destinations
Available shipping destinations are shown at checkout.
Products or destinations may be unavailable because of carrier limitations, customs restrictions, product regulations, or other delivery requirements.
If we cannot ship an item to the address provided, we will contact you and provide an appropriate refund for the undeliverable item.
3. Shipping Charges
Eligible orders with a merchandise subtotal of $49 USD or more qualify for free standard shipping.
The qualifying subtotal is calculated after discounts and before taxes.
Available shipping methods, shipping charges, geographic restrictions, exclusions, and estimated delivery times are displayed at checkout. Shipping charges may vary by destination, selected shipping method, package size, weight, and order contents.
Customs duties, import taxes, local handling fees, and optional expedited-shipping charges are not included in the free standard-shipping offer.
The shipping charge displayed at checkout is the charge that applies to your order.
4. Estimated Delivery and Tracking
Standard delivery is generally estimated at 7–15 business days after dispatch. This delivery period is in addition to the order-processing time.
Destination-specific information displayed at checkout takes priority.
Delivery estimates are not guaranteed and may be affected by carriers, customs, local delivery services, weather, public holidays, and peak periods.
When tracking is available, we send the tracking details by email. Initial tracking updates may take up to 72 hours after dispatch.
5. Addresses, Customs, and Delivery Issues
Customers are responsible for providing complete and accurate delivery addresses.
If your address needs correction, email service@dwellvero.com within 12 hours of placing your order, including your order number and the correct address. Address changes cannot be guaranteed once processing begins.
Where permitted by law, customers may be responsible for additional costs caused by an incorrect or incomplete address, an unavailable recipient, refusal of delivery, or failure to collect a parcel.
International orders may be subject to customs duties, import taxes, or handling charges unless checkout states that these are included.
If tracking has not updated for 10 business days, or the estimated delivery period has passed, contact service@dwellvero.com with your order number, tracking number if available, delivery address, and a description of the issue.
We will review the shipment with the relevant delivery provider. If a carrier confirms that a parcel was lost in transit, we will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer rights.
If tracking shows delivery but you cannot locate the package, please check your delivery address, household members, neighbors, and any designated delivery locations. You may also contact the carrier for delivery details. If the package remains missing, contact us so that we can help investigate.
6. Damaged, Incorrect, Incomplete, and Split Shipments
Please inspect your order after delivery and report damaged, defective, missing, or incorrect items as soon as reasonably possible, preferably within 7 days of delivery.
Where possible, include clear photographs or videos showing the cushion covers and the issue, together with the original packaging and shipping label.
This preferred reporting period does not shorten our 30-day return-request period or limit your statutory rights. Remedies and any required return shipping will be handled in accordance with our Return & Refund Policy.
Items from an order may ship separately. If this happens, you may receive multiple tracking numbers. You will not be charged additional shipping solely because your order is sent in separate shipments.