Contact Us

We are here to make your shopping experience with Dwellvero as seamless as possible.

Whether you need help selecting cushion covers for your space or have questions about an existing order, our customer-support team will be happy to assist you.

How We Can Help

Please contact us with questions about product information, materials, sizes, available styles, order confirmations, order status, shipping, and delivery.

We can also assist with damaged, defective, missing, or incorrect items, returns and refunds, payment-related questions, privacy requests, and other customer-service concerns.

Existing Orders

When contacting us about an existing order, please include your order number, the email address used at checkout, and a brief description of your enquiry.

This information will help us locate your order and assist you more efficiently.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Please include clear photographs or videos showing the product and the issue. Where available, please also include photographs of the original packaging and shipping label to help us review your request.

Returns

Please contact us before returning any item. Our customer-support team will review your request in accordance with our Return and Refund Policy and provide the appropriate return instructions and designated return address.

Our registered business address is not a return address. Return locations may vary depending on the product, fulfillment location, and customer destination.

Returning an item to an incorrect address or without contacting us first may delay processing. Please refer to our Return and Refund Policy for eligibility, timeframes, and applicable conditions.

Business Information

Dwellvero is owned and operated by Shaanxi Congyu Hengce Qianyun Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Dwellvero.

Brand Name: Dwellvero

Company Name: Shaanxi Congyu Hengce Qianyun Technology Co., Ltd.

Registered Address: G148, Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China

Email: service@dwellvero.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)

We aim to respond to customer enquiries within 1–2 business days.