FAQ

Orders and Payment

Which payment methods are accepted?

The payment methods available for your location are shown at checkout.

How do I know my order was received?

We send an order-confirmation email to the address used at checkout. Please check your spam, junk, or promotions folders if you do not see it.

Can I change or cancel an order?

Email service@dwellvero.com within 12 hours of placing your order. We will try to help, but changes or cancellations are not guaranteed once processing or shipment begins.

Can I change my delivery address?

Email service@dwellvero.com within 12 hours of placing your order. Please include your order number and the correct delivery address.

Address changes cannot be guaranteed once processing begins. Additional costs caused by an incorrect or incomplete address may be your responsibility where permitted by law.