Privacy Policy

This Privacy Policy explains how Dwellvero, owned and operated by Shaanxi Congyu Hengce Qianyun Technology Co., Ltd., collects, uses, discloses, and protects personal information when you visit our website, interact with advertising, contact us, or place an order for our cushion covers.

1. Information We Collect

Depending on your interaction with us, we may collect contact details, such as your name, email address, phone number, and billing and shipping addresses.

We may also collect order details, including the cushion covers ordered, selected product options, order value and status, shipping method, tracking information, and return or refund information.

Device and website data may include your IP address, browser, device type, approximate location, time zone, cookie identifiers, website activity, referring page, and advertising interactions. We may also retain customer-service communications.

Payment-card information is processed by payment providers. Please do not send complete payment-card details to customer support.

2. How We Use Information

We use personal information to process payments and orders; arrange fulfillment, delivery, tracking, returns, and refunds; provide customer support; prevent fraud and protect security; improve our website and services; remember preferences; measure website and advertising performance; attribute purchases to campaigns; provide marketing where permitted; and meet legal, accounting, and regulatory obligations.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, device identifiers, and similar technologies for essential store functions, checkout, security, fraud prevention, preferences, analytics, and advertising measurement.

Where required by law, non-essential technologies are activated only after valid consent. You can manage available choices through our cookie banner or privacy controls.

Please read our Cookie Policy for more information about these technologies and available choices.

4. AppLovin Advertising Technology

We may use AppLovin advertising services, pixels, or related technologies to measure advertising performance, attribute website visits or purchases, prevent advertising fraud, understand campaign activity, and improve advertising performance.

Depending on your location and privacy choices, AppLovin may receive device or browser identifiers, IP address, advertising interactions, website activity, and configured purchase-event information.

We do not intend to provide AppLovin with complete payment-card information, government-issued identification numbers, passwords, precise geolocation, health information, or information known to relate to a child.

Where required by law, we identify AppLovin in our cookie controls, obtain valid consent before non-essential AppLovin technologies activate, respect applicable privacy choices, and provide a way to withdraw consent.

For information about AppLovin’s privacy practices, visit AppLovin’s Privacy Policy.

5. How Information May Be Disclosed

We may disclose relevant information to Shopify and hosting providers, payment processors, fulfillment and warehouse providers, delivery companies, customer-support providers, security and fraud-prevention providers, analytics and advertising partners, professional advisers, and public authorities where legally required.

Service providers receive information relevant to the services they perform and are expected to handle it according to applicable contractual and legal obligations.

6. Targeted Advertising and Your Choices

Depending on applicable law, sharing identifiers or website activity with advertising partners may constitute a sale, sharing, or processing for targeted advertising even when no money is exchanged.

Where applicable, you may opt out through our available cookie settings or privacy controls, a recognized browser or device privacy signal, or by emailing service@dwellvero.com.

We honor privacy choices and recognized privacy signals where required by applicable law.

7. Data Retention, Security, and Rights

We retain personal information only as long as reasonably necessary for the purposes described above, including order fulfillment, customer support, legal obligations, fraud prevention, and dispute resolution.

No system is perfectly secure, but we use reasonable administrative, technical, and organizational safeguards appropriate to our operations.

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an opt-out of sale, sharing, or targeted advertising.

Contact service@dwellvero.com to make a request. We may need to verify your identity before responding. You may also have a right to appeal a decision where applicable.

8. International Transfers and Changes

Personal information may be processed in countries where we or our service providers operate, which may have different data-protection laws. We use appropriate safeguards where required.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted with a revised date.

For questions about this Privacy Policy or our handling of personal information, contact service@dwellvero.com.