Return & Refund Policy

This policy applies to purchases made directly through the Dwellvero website and does not limit mandatory consumer rights.

1. 30-Day Return Period

You have 30 days after confirmed delivery to request an eligible return. To meet the deadline, email service@dwellvero.com within that period.

Please contact us before sending a return so that we can provide the correct return address and instructions. Returns sent without prior authorization may not be accepted, except where required by law.

2. Eligibility

For a change-of-mind return, cushion covers must be unused, unwashed, undamaged, in the same condition in which they were received, and in their original packaging. Any original tags and included items must be returned where applicable.

For products sold as a set, the complete set must be returned. Proof of purchase is required.

Reasonable inspection that does not damage or materially use the product does not by itself limit rights provided by law.

Dwellvero sells cushion covers only. Cushion inserts shown in styled photographs are not included.

3. Items Not Eligible for Change-of-Mind Return

Unless defective or otherwise required by law, we may not accept personalized or customized items, gift cards, or items clearly marked final sale before purchase.

We may also decline change-of-mind returns for cushion covers that have been washed, materially used, stained, altered, or damaged through misuse, improper storage, or failure to follow care instructions. Incomplete sets may also be ineligible.

These conditions do not limit your rights regarding defective, damaged, incorrect, or misdescribed goods under applicable law.

4. Requesting a Return

Email service@dwellvero.com with your order number, the email address used at checkout, the item you wish to return, and the reason for your request. Please include photographs or a short video where relevant.

If approved, we will provide the correct return destination, packaging instructions, and shipping instructions.

5. Return Address

Do not send returns to our registered business address.

Return warehouse addresses may vary by product, fulfillment location, and customer destination. Once your return request is approved, our customer-service team will provide the correct return address and instructions.

Products sent to an unauthorized or incorrect address may not be received or processed, which may delay your return or refund.

6. Return Shipping and Remedies

For an approved change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise. Original shipping charges are normally non-refundable for a change-of-mind return, except where required by law.

For a confirmed damaged, defective, incorrect, or incomplete item, we will provide an appropriate remedy and cover reasonable return shipping when a return is required.

Depending on the issue and applicable consumer rights, a remedy may include supplying a missing cover, a replacement product, a partial refund, or a full refund. A partial refund offered as an alternative to returning the item will be subject to your agreement.

Please package returns carefully. For customer-arranged returns, we recommend using a trackable service and keeping the shipping receipt.

We are not responsible for a customer-arranged return lost or damaged before it reaches the authorized destination, except where applicable law requires otherwise.

7. Inspection, Refunds, and Processing Time

Once we receive and inspect an eligible returned product, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method within 5–10 business days after the returned product is received and inspected. After we issue a refund, your bank, card issuer, or payment-service provider may need additional time to make the funds available.

Where permitted by law, deductions may be made if the returned product is incomplete, damaged, stained, washed, altered, or has lost value because it was handled beyond what is reasonably necessary to inspect it.

Any deduction will reflect the returned item’s condition and will not limit mandatory consumer rights.

8. Cancellations and Exchanges

You may request cancellation by emailing service@dwellvero.com within 12 hours after placing your order. We will try to help, but cancellation is not guaranteed once processing or shipment begins.

If we successfully cancel an unshipped order after payment has been collected, the refund will be issued to the original payment method within 5–10 business days after cancellation approval, subject to additional processing time by your payment provider.

We do not guarantee direct exchanges. When an exchange is unavailable, you may request an eligible return and place a new order for your preferred product.